Software & Data Engineer
Sep 2025 — Present/City of Industry, CA
- Designed and maintained a centralized dbt data layer integrating Salesforce, Sage 100 ERP, Shopify, Gorgias, and Aircall for revenue, backlog, QA, and ops reporting
- Built and governed analytics models with standardized KPI definitions across CRM, ERP, eCommerce, telephony, and support data
- Engineered scheduled SQL/Python ETL/ELT pipelines with orchestration, monitoring, validation, and lineage controls
- Implemented data quality checks across 100K+ wholesale invoices — 70% less manual reporting time
- Developed Power BI dashboards (DAX, Power Query) for real-time KPIs, backlog visibility, and executive decision support
- Built AI-assisted knowledge workflows with LLM APIs, RAG, embeddings, and vector search for support ops
- Automated reporting with Power Automate and Excel Online; designed QA analytics that cut performance variance by 51%
- Systems reduced reconciliation time by 70% and unnecessary product replacements by 18–32%
